Exchange & Refund policy

In case of receipt of incorrect, damaged or defective products, you may request a return and exchange or 100% refund within 30 days of receiving your order.  

Order Cancellation by customer

Customer can cancel the order at any time / stage after placing the order but before shipped from company warehouse. We will cancel your order without asking any question & issue 100% refund within 1-2 hours. 

For exchange, refund & cancel the order, you can mail us at or contact us at +91 82889-64305 or toll free 1800-891-9622 between 10 am - 7 pm  x 7 days. 

Product packaging

Our team will pack your order in a plastic, tamper-proof bag and the courier man doesn't have knowledge of the products, inside the plastic bag. 

We do not provide any indication of the website or the name of the product on packaging box. It provides complete privacy of your item and safeguards the packaging and quality of the order. The entire service is free of cost.

To keep your privacy intact, we are not going to mention on package anywhere. The name of the sender, along with the address will be of Green Pharma.

 Tracking URL

We will provide you with tracking URL to help you track your order when needed. You can track your order on our wesbite at TRACK YOUR ORDER.  

Shipping partners

We have already tied up our services with BLUE DART, DELHIVERY, FEDEX , ARAMEX, DOTZOT, INDIA POST for deliveries in INDIA and we entered into an agreement with DHL & fedex for international deliveries. 

You are requested to email us your queries at, regarding any shipping policy.